1. Introduction
SYNEXIA LIMITED (“we”, “us”, or “our”) is committed to protecting the privacy and security of personal data. This Privacy Policy describes our practices regarding information collected through synexia-limited.com and related communications in connection with our IT marketing, web development, and e-commerce services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
The data controller responsible for your personal data is:
3. Information We Collect
We may collect and process the following categories of personal data:
Information you provide directly
- Full name, email address, telephone number, and company name when you contact us or request a proposal
- Messages, enquiries, and any other content you submit through contact forms or email correspondence
- Marketing preferences and communication choices you express to us
Information collected automatically
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent on pages, referral URLs, and navigation patterns
- Cookie data and similar tracking technologies as described in our cookie notice
4. How We Use Your Information
We use personal data for the following purposes:
- Responding to enquiries and providing information about our IT marketing services
- Delivering, managing, and improving our digital marketing, web development, and e-commerce solutions
- Processing and fulfilling service agreements and project-related communications
- Analysing website performance and user behaviour to enhance our online presence
- Sending relevant updates and marketing communications where you have provided consent
- Complying with legal obligations and protecting our legitimate business interests
5. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases to process your personal data:
- Consent — where you have given clear permission, such as for marketing emails or non-essential cookies
- Contract — where processing is necessary to perform a contract or take steps at your request before entering a contract
- Legitimate interests — where processing supports our business operations, website security, and service improvement, provided your rights are not overridden
- Legal obligation — where we are required to process data to comply with applicable laws and regulations
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to ensure proper functionality, analyse traffic, and enhance user experience. Essential cookies are necessary for the website to operate correctly. Analytics and marketing cookies are used only with your consent.
You can manage cookie preferences through the cookie banner displayed on our website or by adjusting your browser settings. Declining certain cookies may affect the functionality and personalisation of our website.
7. Data Sharing and Disclosure
We do not sell personal data to third parties. We may share information with:
- Trusted service providers who assist with hosting, analytics, email delivery, and technical infrastructure, bound by confidentiality agreements
- Professional advisers including legal, accounting, or compliance consultants where necessary
- Law enforcement or regulatory authorities when required by law or to protect our legal rights
All third parties are required to process personal data securely and only for the specified purposes we define.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Enquiry records are typically retained for the duration of our business relationship and for a reasonable period thereafter. Website analytics data is retained in aggregated form according to our analytics provider settings.
9. Your Rights
Under UK data protection law, you have the following rights regarding your personal data:
- The right to access a copy of the personal data we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request erasure of your data in certain circumstances
- The right to restrict or object to processing in specific situations
- The right to data portability where processing is based on consent or contract
- The right to withdraw consent at any time where processing is consent-based
- The right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us using the details provided below. We will respond within one month of receiving your request.
10. Data Security
We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure hosting environments, encrypted data transmission, access controls, and regular review of our security practices. While we strive to protect your information, no method of transmission over the internet is entirely secure.
11. International Data Transfers
Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses or adequacy decisions — to maintain a level of protection consistent with UK GDPR requirements.
12. Children’s Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently received information from a minor, please contact us immediately so we can take appropriate action.
13. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be published on this page. We encourage you to review this policy periodically to stay informed about how we protect your data.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data processing activities, please contact us:
